Legal
Refund Policy
Last updated: 5 November 2026
We want every purchase to work for you. This policy explains when a refund is available, how it depends on the type of product, and how to ask for help when something goes wrong.
Draft, not final. This page is still being finalised: the business details are to be confirmed and the wording is under review.
1. General policy
Most Adrenatage products are digital and are delivered straight after payment.
Whether you can get a refund depends on the type of product, whether it has already been delivered or accessed, and the consumer law that applies to you.
2. Digital downloads
This covers clip packs, project files, presets, LUTs, VFX assets and templates.
After you have downloaded or accessed the product
A refund because you changed your mind may no longer be available once you have accessed or downloaded the product, provided that at checkout you agreed to immediate delivery and acknowledged that you would lose your right of withdrawal.
Before delivery or access
If the product has not yet been delivered or accessed, your request is assessed under your right of withdrawal.
3. Licensed software and plugins
This covers After Effects extensions, tools and plugins.
Once a license has been issued or activated, this may affect whether a change-of-mind refund is available, always subject to your mandatory consumer rights.
If you run into a technical problem, we will make reasonable efforts to help you solve it. If the software is defective, not as described, or doesn't work with the specifications clearly stated on its product page, contact us and we will look into it.
4. Courses and educational products
Refunds for courses depend on whether you have accessed the content and on the withdrawal rules that apply.
The conditions for each course are shown before you buy it.
5. Creative services
This covers videography, photography, editing, commercial productions and other custom work.
Deposits and payments follow the agreement made for that specific project. Work already completed and costs already incurred may affect whether a refund is available, subject to applicable law.
6. Incorrect purchases and technical issues
Contact us if you run into any of the following:
- you bought the wrong product
- a download link doesn't work
- a file is corrupted or incomplete
- a license won't activate
- the product is not as described
- any other genuine problem with your purchase
Each case is reviewed individually, and we'll aim to fix the problem, replace the product or refund you as appropriate.
7. How to request assistance
Email support@adrenatage.com and include:
- your order reference
- the product name
- the date of purchase
- a description of the problem
- screenshots, if they help explain it
8. Your consumer rights
This policy does not limit any mandatory rights you have under the consumer law that applies to you. Where this policy and those rights differ, your rights prevail.